Gallabox - WhatsApp On-premise disruptions - Media upload & downloads – Incident details

All systems operational

WhatsApp On-premise disruptions - Media upload & downloads

Resolved
Partial outage
Started about 3 years agoLasted 2 days

Affected

WhatsApp Business API

Partial outage from 2:46 PM to 2:46 PM

Meta / WhatsApp Business On-Premises API

Partial outage from 2:46 PM to 2:46 PM

Updates
  • Resolved
    UTC
    Resolved

    Meta have targeted an edge case that can cause message sending disruptions and have a temporary mitigation for the issue. Meta engineering team is continuing to work on a long-term plan.

  • Update
    UTC
    Update

    Still few customers experiencing some disruption impacting receiving messages on WhatsApp OnPremise API. Meta engineering teams are investigating the issue. We will provide another update within 4 hours or sooner if additional information is available.

  • Update
    UTC
    Update

    Meta is still experiencing some disruption impacting sending messages on WhatsApp On-Premise API. Meta engineering teams are investigating the issue. We will provide another update within 4 hours or sooner if additional information is available.

  • Monitoring
    UTC
    Monitoring

    Recovering from disruptions: On-Premises Solution

    Experiencing some disruption impacting Media Upload & Download on WhatsApp On-Premise API v2.47+. Meta has targeted a workaround and will provide another update
    Refer for more details

  • Identified
    UTC
    Identified

    Meta Team is continuing to work on a fix for this incident.

  • Investigating
    UTC
    Investigating

    Meta are currently experiencing a disruption impacting Media Upload & Download on WhatsApp On-Premise API v2.47+. Meta engineering teams are investigating the issue.

    See Meta's Status page for more information and updates.