Gallabox Status - Incident history https://status.gallabox.com Gallabox Fri, 12 Jun 2026 14:14:18 +0000 Messaging degraded — Meta API issue Type: Incident Duration: 4 hours and 32 minutes Affected Components: Meta / WhatsApp Business On-Premises API, 360Dialog API, Meta / WhatsApp Business Cloud API Jun 12, 14:14:18 GMT+0 - Investigating - We are currently experiencing message delivery failures due to a 500 Internal Server Error from Meta's API. This is an upstream issue on Meta's end. We have escalated to Meta's engineering team and are actively monitoring for a resolution. We will update this page as soon as we have more information. Jun 12, 14:43:34 GMT+0 - Identified - Meta Engineers have confirmed they are currently experiencing high disruptions impacting the WhatsApp Cloud API. Meta engineering teams are investigating the issue. Please refer to [Meta Status Page](https://metastatus.com/whatsapp-business-api) and subscribe for updates. Jun 12, 18:01:07 GMT+0 - Monitoring - Meta has reported that WhatsApp Business Platform services are recovering after today’s wider Meta service disruption. Message delivery, webhooks, and WhatsApp-related workflows in our portal are coming back online, though some customers may still experience intermittent delays or failures while Meta completes full restoration. We are actively monitoring recovery and will share another update as soon as Meta provides more information. Please refer to the [Meta Status Page](https://metastatus.com/whatsapp-business-api) and subscribe for updates. Jun 12, 18:46:48 GMT+0 - Resolved - Meta has confirmed that all affected WhatsApp Business Platform services have been restored. Messaging, webhooks, and related WhatsApp workflows are operating normally. We will continue routine monitoring. For further updates, please refer to the Meta Status Page and subscribe for further updates. Type: Incident

Duration: 4 hours and 32 minutes

Affected Components: , ,

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>14:14:18</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing message delivery failures due to a 500 Internal Server Error from Meta's API. This is an upstream issue on Meta's end. We have escalated to Meta's engineering team and are actively monitoring for a resolution. We will update this page as soon as we have more information..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>14:43:34</var> GMT+0</small><br><strong>Identified</strong> - Meta Engineers have confirmed they are currently experiencing high disruptions impacting the WhatsApp Cloud API. Meta engineering teams are investigating the issue. Please refer to [Meta Status Page](https://metastatus.com/whatsapp-business-api) and subscribe for updates..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:01:07</var> GMT+0</small><br><strong>Monitoring</strong> - Meta has reported that WhatsApp Business Platform services are recovering after today’s wider Meta service disruption. Message delivery, webhooks, and WhatsApp-related workflows in our portal are coming back online, though some customers may still experience intermittent delays or failures while Meta completes full restoration. We are actively monitoring recovery and will share another update as soon as Meta provides more information. Please refer to the [Meta Status Page](https://metastatus.com/whatsapp-business-api) and subscribe for updates..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:46:48</var> GMT+0</small><br><strong>Resolved</strong> - Meta has confirmed that all affected WhatsApp Business Platform services have been restored. Messaging, webhooks, and related WhatsApp workflows are operating normally. We will continue routine monitoring. For further updates, please refer to the Meta Status Page and subscribe for further updates..</p> ]]> Fri, 12 Jun 2026 14:14:18 +0000 https://status.gallabox.com/incident/cmqb0cfun00qvphmikuu55a3b https://status.gallabox.com/incident/cmqb0cfun00qvphmikuu55a3b Disruption in WhatsApp Cloud API Messaging Type: Incident Duration: 4 hours and 46 minutes Affected Components: 360Dialog API, Meta / WhatsApp Business Cloud API Jan 20, 16:04:57 GMT+0 - Monitoring - > Critical messaging is fully operational. We are still observing intermittent issues with media messages for a limited number of WABAs. Meta is working on a resolution, and we’ll keep you informed of any updates. Jan 20, 16:46:40 GMT+0 - Resolved - This incident has been resolved. Jan 20, 12:00:27 GMT+0 - Monitoring - Few WABAs are experiencing disruption in messaging due to issue with Meta WhatsApp Cloud API. We are escalated the issue and monitoring closely. We shall keep you posted on the status. Type: Incident

Duration: 4 hours and 46 minutes

Affected Components: ,

<p><small>Jan <var data-var='date'> 20</var>, <var data-var='time'>16:04:57</var> GMT+0</small><br><strong>Monitoring</strong> - > Critical messaging is fully operational. We are still observing intermittent issues with media messages for a limited number of WABAs. Meta is working on a resolution, and we’ll keep you informed of any updates..</p> <p><small>Jan <var data-var='date'> 20</var>, <var data-var='time'>16:46:40</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 20</var>, <var data-var='time'>12:00:27</var> GMT+0</small><br><strong>Monitoring</strong> - Few WABAs are experiencing disruption in messaging due to issue with Meta WhatsApp Cloud API. We are escalated the issue and monitoring closely. We shall keep you posted on the status..</p> ]]> Tue, 20 Jan 2026 12:00:27 +0000 https://status.gallabox.com/incident/cmkmmwg9u0irtkidmj5lwrsc3 https://status.gallabox.com/incident/cmkmmwg9u0irtkidmj5lwrsc3 Major Outage in Gallabox Services Type: Incident Duration: 30 minutes Affected Components: Gallabox Web Application, Gallabox Mobile App, Gallabox API Services, Gallabox Workflow Services, Gallabox Server Application, , Gallabox Services → Jul 23, 06:10:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jul 23, 06:00:00 GMT+0 - Investigating - We are currently investigating this incident. Jul 23, 06:25:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 23, 06:30:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 30 minutes

Affected Components: , , , , ,

<p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>06:10:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>06:25:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>06:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 23 Jul 2025 06:00:00 +0000 https://status.gallabox.com/incident/cmdfkpjte00p89knsl0tllspq https://status.gallabox.com/incident/cmdfkpjte00p89knsl0tllspq Disruption in inbound messages and outbound status update Type: Incident Duration: 41 minutes Affected Components: Meta / WhatsApp Business Cloud API Oct 15, 05:10:34 GMT+0 - Investigating - WhatsApp API are currently experiencing major impacting webhook delivery for inbound and outbound messages on WhatsApp Cloud API. WhatsApp engineering teams are investigating the issue and will provide another update within 1 hour or sooner if additional information is available. Ref: <https://metastatus.com/whatsapp-business-api> Oct 15, 05:51:33 GMT+0 - Resolved - The fix for the major disruption impacting webhook delivery for inbound and outbound messages on WhatsApp Cloud API has been deployed by WhatsApp Team and this issue is now mitigated. Thank you for your patience. Ref: <https://metastatus.com/whatsapp-business-api> Type: Incident

Duration: 41 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>05:10:34</var> GMT+0</small><br><strong>Investigating</strong> - WhatsApp API are currently experiencing major impacting webhook delivery for inbound and outbound messages on WhatsApp Cloud API. WhatsApp engineering teams are investigating the issue and will provide another update within 1 hour or sooner if additional information is available. Ref: <https://metastatus.com/whatsapp-business-api>.</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>05:51:33</var> GMT+0</small><br><strong>Resolved</strong> - The fix for the major disruption impacting webhook delivery for inbound and outbound messages on WhatsApp Cloud API has been deployed by WhatsApp Team and this issue is now mitigated. Thank you for your patience. Ref: <https://metastatus.com/whatsapp-business-api>.</p> ]]> Tue, 15 Oct 2024 05:10:34 +0000 https://status.gallabox.com/incident/cm29zivjo002la5l4a5z8h228 https://status.gallabox.com/incident/cm29zivjo002la5l4a5z8h228 Disruption in Sending/Receiving Message in WhatsApp Cloud API Type: Incident Duration: 1 hour and 46 minutes Affected Components: Meta / WhatsApp Business Cloud API Feb 2, 09:30:00 GMT+0 - Resolved - Cloud API Messaging Issue has been resolved. Feb 2, 07:43:59 GMT+0 - Investigating - We are noticing disruption in WhatsApp Cloud API for multiple WABAs and we have escalated this to Meta Team. Meta team is currently investigating this. Will keep you posted on the update. Feb 2, 08:32:31 GMT+0 - Monitoring - Meta team has identified the issue and recovering from the issue affected the WhatsApp Cloud API Messaging. Type: Incident

Duration: 1 hour and 46 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Resolved</strong> - Cloud API Messaging Issue has been resolved..</p> <p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>07:43:59</var> GMT+0</small><br><strong>Investigating</strong> - We are noticing disruption in WhatsApp Cloud API for multiple WABAs and we have escalated this to Meta Team. Meta team is currently investigating this. Will keep you posted on the update..</p> <p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>08:32:31</var> GMT+0</small><br><strong>Monitoring</strong> - Meta team has identified the issue and recovering from the issue affected the WhatsApp Cloud API Messaging..</p> ]]> Fri, 2 Feb 2024 07:43:59 +0000 https://status.gallabox.com/incident/cls4ca2e9266614c4ojj75uo2m6 https://status.gallabox.com/incident/cls4ca2e9266614c4ojj75uo2m6 Messaging disruptions: WhatsApp Cloud API Type: Incident Duration: 2 hours Affected Components: Meta / WhatsApp Business Cloud API Nov 8, 09:00:00 GMT+0 - Resolved - This incident has been resolved. Nov 8, 07:00:00 GMT+0 - Identified - Meta is currently experiencing some disruption impacting sending messages on WhatsApp Cloud API. Meta's engineering teams are investigating the issue and will provide another update within 4 hours or sooner if additional information is available. Type: Incident

Duration: 2 hours

Affected Components:

<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - Meta is currently experiencing some disruption impacting sending messages on WhatsApp Cloud API. Meta's engineering teams are investigating the issue and will provide another update within 4 hours or sooner if additional information is available..</p> ]]> Wed, 8 Nov 2023 07:00:00 +0000 https://status.gallabox.com/incident/clophi48241797b7oezhqa6w8w https://status.gallabox.com/incident/clophi48241797b7oezhqa6w8w WhatsApp Business API disruptions: On-Premises Solution Type: Incident Duration: 6 days, 21 hours and 39 minutes Affected Components: Meta / WhatsApp Business On-Premises API Oct 4, 06:00:00 GMT+0 - Investigating - We are noticing some disruption impacting incoming messages from SMB accounts and checking contacts on WhatsApp Onpremise API. Meta engineering teams are investigating the issue. We will provide another update soon if additional information is available. Additionally you can refer the status at https://metastatus.com/whatsapp-business-api Oct 11, 03:39:24 GMT+0 - Resolved - Meta team has done temporary fix to resolve this issue and mentioned that permanent fix would take time. For more details on the incident please check https://metastatus.com/whatsapp-business-api Type: Incident

Duration: 6 days, 21 hours and 39 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are noticing some disruption impacting incoming messages from SMB accounts and checking contacts on WhatsApp Onpremise API. Meta engineering teams are investigating the issue. We will provide another update soon if additional information is available. Additionally you can refer the status at https://metastatus.com/whatsapp-business-api.</p> <p><small>Oct <var data-var='date'> 11</var>, <var data-var='time'>03:39:24</var> GMT+0</small><br><strong>Resolved</strong> - Meta team has done temporary fix to resolve this issue and mentioned that permanent fix would take time. For more details on the incident please check https://metastatus.com/whatsapp-business-api.</p> ]]> Wed, 4 Oct 2023 06:00:00 +0000 https://status.gallabox.com/incident/clnbdfzur1845b6n7wk4ranye https://status.gallabox.com/incident/clnbdfzur1845b6n7wk4ranye WhatsApp Cloud API: Sending Message disruptions Type: Incident Duration: 20 minutes Affected Components: Meta / WhatsApp Business Cloud API Aug 22, 07:03:47 GMT+0 - Resolved - Meta team has implemented a fix and the WhatsApp Cloud API service is up and running with no known issues. Aug 22, 06:43:57 GMT+0 - Identified - Meta is currently experiencing major disruption impacting message delivery on WhatsApp Cloud API. Meta engineering teams are investigating the issue. Meta Team will provide another update within 1 hour or sooner if additional information is available. You can also follow https://metastatus.com/whatsapp-business-api for updates. Type: Incident

Duration: 20 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>07:03:47</var> GMT+0</small><br><strong>Resolved</strong> - Meta team has implemented a fix and the WhatsApp Cloud API service is up and running with no known issues. .</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>06:43:57</var> GMT+0</small><br><strong>Identified</strong> - Meta is currently experiencing major disruption impacting message delivery on WhatsApp Cloud API. Meta engineering teams are investigating the issue. Meta Team will provide another update within 1 hour or sooner if additional information is available. You can also follow https://metastatus.com/whatsapp-business-api for updates..</p> ]]> Tue, 22 Aug 2023 06:43:57 +0000 https://status.gallabox.com/incident/clllxx5zd2285aumuxze96ksi https://status.gallabox.com/incident/clllxx5zd2285aumuxze96ksi Workflow Service partial outage - 3rd Party downtime Type: Incident Duration: 1 hour and 58 minutes Affected Components: Gallabox Workflow Services Aug 11, 04:00:00 GMT+0 - Identified - Render are facing downtime because of its dependant Cloudflare, causing the issue with one of our workflow service. Cloudflare Team are working to analyse and mitigate this problem. You can also follow https://status.render.com/ and https://www.cloudflarestatus.com for updates. Aug 11, 05:29:34 GMT+0 - Monitoring - Cloudflare Team has implemented a fix and are currently monitoring the result. Aug 11, 05:58:17 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 58 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - Render are facing downtime because of its dependant Cloudflare, causing the issue with one of our workflow service. Cloudflare Team are working to analyse and mitigate this problem. You can also follow https://status.render.com/ and https://www.cloudflarestatus.com for updates..</p> <p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>05:29:34</var> GMT+0</small><br><strong>Monitoring</strong> - Cloudflare Team has implemented a fix and are currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>05:58:17</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 11 Aug 2023 04:00:00 +0000 https://status.gallabox.com/incident/cll65b99w25294b7mv6ejwy4op https://status.gallabox.com/incident/cll65b99w25294b7mv6ejwy4op Major disruptions: Cloud API Type: Incident Duration: 5 hours and 20 minutes Affected Components: Meta / WhatsApp Business Cloud API Aug 4, 01:30:00 GMT+0 - Investigating - Meta currently experiencing major disruption impacting sending messages on WhatsApp Cloud API. This issue started at 4th Aug 2023 7:00 AM IST. Meta engineering teams are investigating the issue. We will provide another update sooner if additional information is available. Please refer [Meta Status page](https://metastatus.com/whatsapp-business-api) for more info. Aug 4, 06:50:00 GMT+0 - Resolved - The fix for the major disruption impacting sending messages on WhatsApp Cloud API has been deployed by Meta Team and this issue is now mitigated as of 3rd Aug 2023 12:20 PM IST. Thank you for your patience. Type: Incident

Duration: 5 hours and 20 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Investigating</strong> - Meta currently experiencing major disruption impacting sending messages on WhatsApp Cloud API. This issue started at 4th Aug 2023 7:00 AM IST. Meta engineering teams are investigating the issue. We will provide another update sooner if additional information is available. Please refer [Meta Status page](https://metastatus.com/whatsapp-business-api) for more info..</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>06:50:00</var> GMT+0</small><br><strong>Resolved</strong> - The fix for the major disruption impacting sending messages on WhatsApp Cloud API has been deployed by Meta Team and this issue is now mitigated as of 3rd Aug 2023 12:20 PM IST. Thank you for your patience..</p> ]]> Fri, 4 Aug 2023 01:30:00 +0000 https://status.gallabox.com/incident/clkw2dyf91532bjoegume5m2p https://status.gallabox.com/incident/clkw2dyf91532bjoegume5m2p WhatsApp Business Cloud API: Sending Message Disruption Type: Incident Duration: 17 hours Affected Components: Meta / WhatsApp Business Cloud API Aug 2, 15:41:00 GMT+0 - Investigating - Experiencing some disruption impacting sending messages on WhatsApp Cloud API. This issue started at Wed, Aug 2, 2023 15:29 GMT. Our engineering teams are investigating the issue. We will provide another update within 4 hours or sooner if additional information is available. Aug 2, 15:58:00 GMT+0 - Resolved - Fix for the disruption impacting sending messages on WhatsApp Cloud API has been deployed and this issue is now mitigated as of Aug 2, 2023 1544 GMT. Thank you for your patience. Type: Incident

Duration: 17 hours

Affected Components:

<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>15:41:00</var> GMT+0</small><br><strong>Investigating</strong> - Experiencing some disruption impacting sending messages on WhatsApp Cloud API. This issue started at Wed, Aug 2, 2023 15:29 GMT. Our engineering teams are investigating the issue. We will provide another update within 4 hours or sooner if additional information is available..</p> <p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>15:58:00</var> GMT+0</small><br><strong>Resolved</strong> - Fix for the disruption impacting sending messages on WhatsApp Cloud API has been deployed and this issue is now mitigated as of Aug 2, 2023 1544 GMT. Thank you for your patience..</p> ]]> Wed, 2 Aug 2023 15:41:00 +0000 https://status.gallabox.com/incident/clktyjuli76147bloc1ucb1kq0 https://status.gallabox.com/incident/clktyjuli76147bloc1ucb1kq0 WhatsApp On-premise disruptions - Media upload & downloads Type: Incident Duration: 1 day, 23 hours and 59 minutes Affected Components: Meta / WhatsApp Business On-Premises API Aug 2, 14:46:49 GMT+0 - Investigating - Meta are currently experiencing a disruption impacting Media Upload & Download on WhatsApp On-Premise API v2.47+. Meta engineering teams are investigating the issue. See [Meta's Status](https://metastatus.com/whatsapp-business-api) page for more information and updates. Aug 2, 17:03:48 GMT+0 - Identified - Meta Team is continuing to work on a fix for this incident. Aug 2, 18:33:52 GMT+0 - Monitoring - Recovering from disruptions: On-Premises Solution Experiencing some disruption impacting Media Upload & Download on WhatsApp On-Premise API v2.47+. Meta has targeted a workaround and will provide another update Refer for [more details](https://metastatus.com/whatsapp-business-api) Aug 3, 16:15:44 GMT+0 - Monitoring - Meta is still experiencing some disruption impacting sending messages on WhatsApp On-Premise API. Meta engineering teams are investigating the issue. We will provide another update within 4 hours or sooner if additional information is available. Aug 4, 10:20:43 GMT+0 - Monitoring - Still few customers experiencing some disruption impacting receiving messages on WhatsApp OnPremise API. Meta engineering teams are investigating the issue. We will provide another update within 4 hours or sooner if additional information is available. Aug 4, 14:46:00 GMT+0 - Resolved - Meta have targeted an edge case that can cause message sending disruptions and have a temporary mitigation for the issue. Meta engineering team is continuing to work on a long-term plan. Type: Incident

Duration: 1 day, 23 hours and 59 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>14:46:49</var> GMT+0</small><br><strong>Investigating</strong> - Meta are currently experiencing a disruption impacting Media Upload & Download on WhatsApp On-Premise API v2.47+. Meta engineering teams are investigating the issue. See [Meta's Status](https://metastatus.com/whatsapp-business-api) page for more information and updates..</p> <p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>17:03:48</var> GMT+0</small><br><strong>Identified</strong> - Meta Team is continuing to work on a fix for this incident..</p> <p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>18:33:52</var> GMT+0</small><br><strong>Monitoring</strong> - Recovering from disruptions: On-Premises Solution Experiencing some disruption impacting Media Upload & Download on WhatsApp On-Premise API v2.47+. Meta has targeted a workaround and will provide another update Refer for [more details](https://metastatus.com/whatsapp-business-api) .</p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>16:15:44</var> GMT+0</small><br><strong>Monitoring</strong> - Meta is still experiencing some disruption impacting sending messages on WhatsApp On-Premise API. Meta engineering teams are investigating the issue. We will provide another update within 4 hours or sooner if additional information is available..</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>10:20:43</var> GMT+0</small><br><strong>Monitoring</strong> - Still few customers experiencing some disruption impacting receiving messages on WhatsApp OnPremise API. Meta engineering teams are investigating the issue. We will provide another update within 4 hours or sooner if additional information is available. .</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>14:46:00</var> GMT+0</small><br><strong>Resolved</strong> - Meta have targeted an edge case that can cause message sending disruptions and have a temporary mitigation for the issue. Meta engineering team is continuing to work on a long-term plan..</p> ]]> Wed, 2 Aug 2023 14:46:49 +0000 https://status.gallabox.com/incident/clktud35g153668bqohg83beh1i https://status.gallabox.com/incident/clktud35g153668bqohg83beh1i