Gallabox - Messaging degraded — Meta API issue – Incident details

All systems operational

Messaging degraded — Meta API issue

Resolved
Major outage
Started 4 months agoLasted 4 hours 32 minutes

Affected

WhatsApp Business API

Major outage from 2:14 PM to 6:01 PM, Degraded performance from 6:01 PM to 6:46 PM

360Dialog API

Major outage from 2:14 PM to 6:01 PM, Degraded performance from 6:01 PM to 6:46 PM

Meta / WhatsApp Business Cloud API

Major outage from 2:14 PM to 6:01 PM, Degraded performance from 6:01 PM to 6:46 PM

Meta / WhatsApp Business On-Premises API

Major outage from 2:14 PM to 6:01 PM, Degraded performance from 6:01 PM to 6:46 PM

Updates
  • Resolved
    UTC
    Resolved

    Meta has confirmed that all affected WhatsApp Business Platform services have been restored. Messaging, webhooks, and related WhatsApp workflows are operating normally.

    We will continue routine monitoring. For further updates, please refer to the Meta Status Page and subscribe for further updates.

  • Monitoring
    UTC
    Monitoring

    Meta has reported that WhatsApp Business Platform services are recovering after today’s wider Meta service disruption.

    Message delivery, webhooks, and WhatsApp-related workflows in our portal are coming back online, though some customers may still experience intermittent delays or failures while Meta completes full restoration.

    We are actively monitoring recovery and will share another update as soon as Meta provides more information.

    Please refer to the Meta Status Page and subscribe for updates.

  • Identified
    UTC
    Identified

    Meta Engineers have confirmed they are currently experiencing high disruptions impacting the WhatsApp Cloud API.

    Meta engineering teams are investigating the issue.

    Please refer to Meta Status Page and subscribe for updates.

  • Investigating
    UTC
    Investigating

    We are currently experiencing message delivery failures due to a 500 Internal Server Error from Meta's API. This is an upstream issue on Meta's end. We have escalated to Meta's engineering team and are actively monitoring for a resolution. We will update this page as soon as we have more information.